Passengers with reservations must arrive 45 minutes prior to scheduled departure.
Due to homeland security requirements, voyage check-in closes 15 minutes prior to scheduled departure and all outstanding reservations for seats and car slots are void at that time. Lake Express is not obligated to check-in any passenger or vehicle, nor honor any reservation, within 15 minutes of scheduled departure time.
All passengers, vehicles and baggage are subject to search for security purposes. Anyone refusing such a search will be denied access to the terminal and boarding of the vessel.
Adult passengers (18 years and above) must present valid government issued photo identification prior to boarding pass issuance.
No person under the age of 18 years will be accepted for carriage unless accompanied by a parent or legal guardian.
Passengers traveling with children under 5 years of age for whom a fare has not been paid may be required to seat the child on the passenger’s lap during the voyage.
Payment is due in full at the time of purchase and the fare is deemed earned at that time.
All payments must be made by American Express, VISA, MasterCard, or Discover Card credit; or debit card, cash or traveler’s checks. No personal checks accepted.
Tickets must be used within one (1) year of the date of issuance.
Changes to reserved tickets may be made and are subject to the payment of a change fee of $10.00 per Child or Adult fare (1-way or roundtrip) covered by the reservation and $5.00 per Vehicle, Motorcycle or Trailer fare (1-way or roundtrip) covered by the reservation.
Reserved tickets cancelled more than 72 hours prior to the reserved departure time are refundable minus the following cancellation fees: $10.00 cancellation fee per Child fare (1-way or roundtrip) covered by the reservation.
$20.00 cancellation fee per Adult fare (1-way or roundtrip) covered by the reservation.
$30.00 cancellation fee per Adult fare with Vehicle, Motorcycle or trailer (1-way or roundtrip) covered by the reservation.
Reservations cancelled within 72 hours prior to the reserved departure time are non-refundable, however, Lake Express will establish, for use by the passenger at a later time, an “in house credit” in the amount of the fare less the then applicable cancellation fee.
The fare for a “no show” (a passenger, with or without a vehicle, motorcycle or trailer, who neither changes nor cancels his reservation and fails to make his scheduled departure) is deemed forfeited at the time of the “no show” and is non-refundable.
Lake Express reserves the right to cancel any departure. In the event of a Lake Express cancelled departure, the passenger may rebook on a later departure or receive a refund for the unused portions of tickets.
Lake Express reserves the right to have passengers remove bicycles or other racks mounted on a vehicle.
TERMS OF CARRIAGE
By accepting or using a ticket or by embarkation on the vessel, the Passenger (which term includes all travelers on the ticket and/or in the party) agrees that the transportation provided for herein shall be subject to and governed by all Terms, Conditions and Regulations (hereinafter the “terms”) printed on the ticket and/or posted in the terminal, onboard the vessel, and the Lake Express website. The terms of the ticket shall apply to ancillary contracts of service made or provided during or in connection with the performance of the contract herein and evidenced by the ticket.
(a) Lake Express (“the Carrier”) shall not be liable for any loss, including loss of life, injury, delay, inconvenience or expense suffered by any Passenger, nor for any loss of, or damage or delay to Passenger’s baggage, vehicle (which includes automobile, truck, motorcycle, trailer, or other wheeled conveyance), or other property whether such loss, injury, delay, inconvenience, expense or damage arises from the act, default, neglect, or error of judgment of the Master, Officers, Crew, Managers, Superintendent or other servant or agent of the vessel or any other person whatsoever or whether from or after unseaworthiness or unfitness of the vessel or any launch, tender or other craft or gang- way, landing, stage or land conveyance or from or after any variation or omission of any part of the advertised program of the contract voyage or departure or otherwise howsoever and whether such act, default, neglect, error of judgment, un-seaworthiness, unfitness, deten- tion, delay, deviation, over-carriage, omission, variation or other event occurs before or in the course of the present contract voyage or departure or before or in the course of embarkation at the beginning of the contract voyage or departure or in the course of disembarkation at the end of the contract voyage or departure or while the Passenger is proceeding to the shore, which may take place during or in connection with the contract voyage or departure or at any other time whatsoever during, prior to, or subsequent to the contract voyage or departure when the Carrier would, apart from this clause, be under a contractual or other obligation to the Passenger. (b) The Carrier is not liable for consequential and indirect damages nor for damages arising from delays regardless as to how caused. (c) The liability of the Carrier is restricted to the period in which the Passenger, vehicle and or luggage is actually on the vessel, or on the Carrier’s auxiliary vessel. All other transportation and associated services (e.g. carriage on the vessel or tender not owned or operated by the Carrier; other transportation media; shore excursions; hotel accommodation) are at the risk of the Passenger and are respectively subject to the terms and conditions of those persons and organizations supplying such services. The acceptance of money relative to such services does not constitute acceptance by the Carrier of liability.
(a) The Carrier shall not be liable for damage suffered as a result of the death of, or personal injury to, a Passenger unless the incident which caused the damage so suffered occurs in the course of the carriage and was due to the fault or the neglect of the Carrier or of his servants or agent acting within the scope of their employment.
Burden of Proof — (a) The burden of proving that the incident which caused the damage or loss occurred in the course of the carriage and the extent of the damage or loss lies with the Passenger. (b) The burden of proving the fault or neglect of the Carrier or its servants or agents lies with the Passenger, unless the damage or loss arises from or in connection with shipwreck, collision, stranding, explosion or fire.
NOTICE OF DAMAGE
(a) The Passenger is required to report any personal injury and/or all other losses and/or damages to baggage forthwith – latest by disembarkation – in writing and with full details, to the Master or his/her representative. If the personal injury or damage is not externally discernible, it will suffice if the notification is tendered within 5 days after disembarkation. (b) Where notification is received late, it will be presumed that at the time of disembarkation, the Passenger was uninjured, no losses were incurred and luggage, or vehicles, motorcycles and/or trailers were undamaged.
PASSENGERS FITNESS TO SAIL
(a) If any Passenger, for any reason whatsoever, including (but not limited to) sickness, injury or physical or mental infirmity, appears to the Carrier or to the Master or his/her agent to be, in their sole discretion: Unfit to proceed, likely to endanger health, discipline or safety onboard or likely to incur injury to him/herself or; likely to render the Carrier liable for his/her maintenance or support; then in such case the Carrier may at its option either: i) Refuse to embark such Passenger or ii) Disembark him/her at any port. In the case the Passenger is refused embarkation or is disembarked, his/her passage money shall be refunded and the Carrier shall not be liable for any loss or expense occasioned to the Passenger thereby.
Alcoholic Beverages: Passengers are not permitted to bring into the passenger cabin any beer, wine, alcoholic liquors or other beverages, nor can coolers containing said items or food be brought into the passenger cabin or on to the passenger decks. Alcohol or other beverages brought by the Passenger must be left ashore or can be left in the Passenger’s vehicle on the vehicle deck, if stored in appropriate containers. Food, alcohol and other beverages can be purchased on board.
The Carrier reserves the right to levy a surcharge on or make an allowance from the price agreed to be paid or already paid by the Passenger to reflect any change in the cost of fuel since the date of ticket purchase.
Voyage modification and substitute transportation — the Carrier has the liberty, without previous notice: (a) At the port of embarkation or any other port, whether an intended port of call or a port of refuge, to cancel the contract herein contained. (b) To delay or cancel any departure. (c) At the port of embarkation or at any other stage whatsoever of the voyage and at the sole risk of the Passenger, to forward the Passenger and or his/her baggage to the port of destination by any other vessel, craft or conveyance whatsoever and whether by land, water, or air and whether belonging to the Carrier or not and by any route direct or indirect.
The vessel has liberty to tow and assist other vessels and persons in all situations, deviating from the voyage to proceed by any route whatsoever, to call, stay at, and return to any ports whatsoever (including the port of embarkation) whether in, out, or beyond the customary or advertised route to the port of destination, for any purpose whatsoever, to sail with or without a Pilot, to adjust compasses, and to carry cargo of all descriptions, all as part of the contract voyage.
General average — The Passenger is not liable in respect of this baggage or personal effects to pay, nor is the Passenger entitled to receive, any General Average contribution.
Compliance with Government and/or Master’s orders and rules — The vessel will have the liberty to comply with any orders or directions as to departure, arrival routes ports of call ,stoppages, transshipment, discharge, or destinations or otherwise, howsoever given by any Government or any Department thereof or of any person acting or purporting to act with the authority of any Government or any Department there- of or by any War Risk Insurance Association or Underwriters with whom the vessel may be insured and anything done or not done under such orders shall be part of the contract voyage.
Passengers are obliged to follow all orders of the Master and crew and regulations and rules of safety or discipline and to behave properly. The Master is fully authorized to take whatever steps to his/her discretion to arrest or to put under custody a miscreant Passenger or Passenger creating a hazard to the navigation of the vessel.
Time tables — Every effort will be made to adhere punctually to the advertised dates and times of departure from and arrival at terminals and intermediate ports, but these and any dates and times specified in Time Tables which may be issued by the Carrier or the appointed Agents are only approximate, and may be altered by the Carrier at any time and to such extent as is considered necessary in the interest of the voyage as a whole.
All checked baggage should be packed in substantial luggage, fastened securely with case locks and strapped or roped to give added protection against damage and clearly labeled with the Passenger’s name and address.
Any action, suit or proceeding against the Carrier or the vessel shall, unless the Carrier otherwise expressly agrees in writing, be brought in the State of Wisconsin to the exclusion of all other jurisdiction.
Any Ticket and this contract or contracts arising from its acceptance and any dispute between Passenger and Carrier arising out of the pur- chase of this Ticket, the execution of the contract provided therein, or anything done by the Carrier pursuant to the provisions thereof or in connection with the adjustment or resolution of any disputes arising hereunder, shall be governed by the Law of the State of Wisconsin to the exclusion of any other law unless the Carrier expressly agrees otherwise in writing. Passengers and their vehicles and baggage may be subject to search in compliance with U.S. Federal and U.S. Coast Guard laws and regulations. The Carrier reserves the right to deny carriage to Passengers who refuse to submit to such searches.
Invalidity of individual clauses — Each of the provisions contained in these Conditions shall be severable and if any of such Provisions should be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect.
Limitation of Statutory Claims — The exemptions and limitations of liability contained in these conditions apply to all claims for damages of the Passenger irrespective as to whether same are based on the Passenger contract or other legal principles.
Caution to Passengers. Goods of a Dangerous Nature – The Carrier will not receive on board of its vessels any goods of a dangerous nature. If any such goods are shipped without notice, the Passenger will not only be liable to the penalties imposed by Statute but also for all damage sustained in consequence of such shipment.
For passengers without a vehicle
When arriving at the terminal, please proceed through the terminal security screening and baggage check-in. After security clearance, go to the ticket counter to be checked in and to receive a Boarding Pass. Proceed to the waiting area and you will be called when the vessel is ready to board.
For passengers with a vehicle
When arriving at the terminal, drive straight to the vehicle ticketing and staging area. You and your vehicle will be security screened and your reservation processed for check in. After receiving your Boarding Pass, proceed into the staging area. Lake Express yard personnel will direct you when the boarding process begins.
Any information you provide us will be securely handled and stored and will not be used for any purpose other than for which it was intended.